Frequently Asked Questions

Find answers to your questions about Folklore Coffee Company's products, services, and policies in our comprehensive FAQ page.

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Payments & Personal Information

At Folklore Coffee Company, we offer various payment options, including credit/debit cards and EFT, to ensure a convenient and secure checkout experience. Rest assured that we handle all personal information with the utmost care and follow strict security protocols to protect your privacy. For more information, please refer to our Privacy Policy.

What payment methods do you accept?

Credit Card: MasterCard or Visa only via our secure payment gateway via PayFast.

Electronic Funds Transfer (EFT): Provided instantly and securely via PayFast.

Are my details secure?

Yes! We store no credit card or other payment details on our server and all payments are handled through Payfast. For more information, see our Privacy Policy.

Delivery & Returns

Folklore Coffee Company offers fast and reliable delivery options to ensure that you receive your coffee on time and in excellent condition. In the unlikely event that you are not satisfied with your purchase, we have a hassle-free returns process in place. Simply contact our customer service team, and we'll guide you through the steps to return your item. For more information, please refer to our Delivery and Returns Policy.

Where do you ship your products from?

Co Space 11 Havelock Rd, Willow Park Manor, Pretoria 0184

How often do you ship and deliver?

We ship every weekday. No deliveries over weekends or public holidays.

When will I get my order?

If your coffee order is received before 12 noon and you’re located in Gauteng, then it’s very likely you’ll be enjoying your coffee the following day. Delivery to other areas in South Africa can take up to 2-3 working days.

Can I get a refund?

If the packaging or actual coffee has been damaged and is unusable or it is not what you ordered please contact us at [email protected] so we can hook you up with the right stuff.

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Coffee board with coffee beans on dark textured background.

Our Coffee

At Folklore Coffee Company, we take pride in sourcing and roasting the highest quality coffee beans from around the world. Our coffee is carefully selected and expertly roasted to bring out its unique flavours and aromas. We offer a wide range of blends and single-origin coffees to cater to different tastes and preferences. Whether you're a coffee connoisseur or a casual drinker, we have something for everyone. Explore our collection today and discover your new favourite coffee!

How should I store my coffee?

We recommend storing in a cool, dark place away from excessive heat. A kitchen cupboard or pantry works fine. The main killers are exposure to air and moisture, so avoid the fridge.

Should I store coffee in the freezer?

Some people do this and say it has no effect but we personally don’t use this method as it changes the cell structure in the beans when the moisture freezes and defrosts. If you have a commercial grade grinder suitable for single dosing I.e. EK43, there may be some merit to grinding from frozen due to shatter patterns and particle distribution, we feel it’s best to keep it out of the freezer unless you’re a scientist

My coffee tastes sour/very bitter.

This could be down to your extraction. Contact us if you need some help.

Can I get samples?

Unfortunately, we don’t offer samples.

Coming soon...