Delivery Policy:
At Folklore Coffee Company, we strive to provide the best possible delivery service to our customers. Our delivery policy is as follows:
- Delivery Timeframe: We aim to deliver all orders within 3-5 business days. However, delivery times may vary depending on your location and shipping option.
- Shipping Options: We offer various shipping options at checkout, including standard, express, and international shipping. Shipping rates and delivery times may vary depending on your location and shipping option.
- Shipping Confirmation: Once your order is shipped, we will send you a shipping confirmation email with your tracking number and estimated delivery date.
- Shipping Fees: Shipping fees are calculated based on the weight of your order and your shipping destination. Shipping fees will be displayed at checkout.
- Delivery Address: Please ensure that you provide a correct and complete delivery address. We are not responsible for any delays or delivery failures caused by an incorrect or incomplete delivery address.
Return Policy:
We want you to be completely satisfied with your purchase from Folklore Coffee Company. If you are not satisfied with your order, please contact us within 14 days of receiving your order to initiate a return or exchange. Our return policy is as follows:
- Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Return Process: To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with further instructions on how to return your item.
- Refund Process: Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Refunds may take up to 7 business days to appear in your account.
- Return Shipping Fees: You will be responsible for paying your own shipping fees for returning your item. Shipping fees are non-refundable.
- Exchanges: If you wish to exchange your item for a different product or size, please contact us at [email protected]. We will provide you with further instructions on how to exchange your item.
If you have any questions or concerns about our delivery and return policy, please contact us at [email protected].
